About Reward Laundry and Alteration Studio: https://www.rewardlaundry.com/
• Reward Laundry: Singapore’s trusted laundry service provider, known for sustainable
practices and attention to fabric care. Services include garment care, specialized cleaning,
and home cleaning support.
• Alteration Studio: Expert clothing alteration services with a focus on precision and customer
satisfaction, offering a wide range of alteration services to fit professional attire
perfectly.
Terms & Conditions
RewardLaundry.com
Delivery and Collection:
1. Clothes will be collected based on the scheduled date within 2 days from order date.
2. Delivery will be made within 7 working days. Turnaround time may be extended
during peak season (eg. During festive seasons like Chinese New Year etc)
Conditions of Services:
1. All articles must be claimed within one month from the date of receipt.
2. Stains can be removed upon customer’s request and will be done at his/her risks with
additional charges.
3. Reward Laundry is unable to 100% guarantee for stains or mold removal, but we
would try the best for our customer.
4. The company cannot be responsible for defects or damage to all article(s) caused by
inherent weakness or defects in materials that are not visibly apparent prior to processing.
Specific material and ornaments such as lace, chiffon, organza, tulle, embroidery,
beads and jewels or similar are subject to manufacture material and workmanship quality
to withstand the washing process.
5. The Company cannot be held responsible for the loss of buttons, ornaments or anything
left in pockets or any part of the garment.
6. The company will not bear the responsibility for any laundry wash, shrinkage and
colour runs. The company cannot be held responsible for loss or damage due to load
wash service (wash by per kilogram).
7. Our liability of loss or damage, if any, will not exceed 5 times the dry-cleaning
charges.
8. We provide free collection and delivery for the net sale of S$60.00. Should the net
sales amount be less than S$60.00, the net sales amount be S$60.00.
9. For cancellation during collection, $60 transport fees apply.
10. Customers must inspect all articles and count or quantity upon collection. Any complaint
shall be made known at the time of collection as Reward Laundry shall not be responsible
for subsequent complaint/s.
11. All ornaments and buttons like plastic, glass, metal types, etc, must be removed by
customers before cleaning. We will not bear responsibility for the loss of any item or
parts of a garment.
12. Customers are reminded that it is an offence under the Quarantine and Prevention
of Disease Ordinance to send bedding, clothing or other articles which have been in
contact with infectious diseases to a public wash house.
13. By using our services, it means that the customer is automatically agreed to our
terms and conditions of services.
14. Please check your items within 24 hours upon receiving them and get back to you if
there is any issue.
15. Other terms and conditions apply.
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