Feedback on Doctor's Professionalism

The SMA Complaints Committee

The Singapore Medical Association (SMA) is a professional body. The SMA Complaints Committee handles complaints concerning doctors registered in Singapore with the statutory body, Singapore Medical Council.

The SMA Complaints Committee recommends to our SMA Council appropriate actions which may include:

  • To facilitate understanding by providing appropriate information gathered from various sources
  • To provide a professional perspective
  • To mediate a solution by suggesting options that could lead to amicable settlement
  • To communicate to the complainant that the case is outside the Committee's purview with suggestion to bring it up with other authorities, if appropriate
  • To give advice on acceptable practice matters and/or ethical issues to the doctor
  • To request doctor to give undertaking not to repeat unacceptable and/or unethical practice or behaviour.
  • To recommend to the SMA Council that a formal complaint to SMC or to other external authorities be lodged
  • To communicate trends to the Secretary, SMC
Out Of Purview
  • Cases on fees/charges disputes
  • Cases on cosmetic/ aesthetics treatments
  • Cases in which police reports have been made or cases which are the subject of court proceedings
  • Cases in which medical ethics and professional issues are not involved
  • Cases in which the doctors or complainants have confirmed that legal proceedings are being instituted
  • Cases that have been taken up by the Press
  • Cases that have been sent to MOH and SMC
What We Cannot Do
  • Help you to write the complaint
  • Help you to claim for compensation
  • Order a medical pracitioner to provide the medical treatment you want
  • Order a medical practitioner to give you access to the records
  • Make a medical practitioner apologise to you in any manner

File A Complaint?

The Committee needs to meet to consider the cases. While we endeavour to expedite the processing of letters received, the whole process may take 3 to 6 months before you will receive a final reply from us.

Find Out Limitation On Complaints